SERVICE
After-sales Team
The work of the after-sales service department is directly in charge of the deputy general manager, and the director of the after-sales service department is specifically responsible. All departments actively cooperate with each other. contact number：+8613569646009
The after-sales service department is equipped with engineers, technicians, and technicians who are familiar with lifting equipment. Be able to skillfully handle various problems that arise during the installation, debugging, and operation of lifting equipment. Can train operation and maintenance personnel for users on site.
The after-sales service department has strict internal rules and regulations and assessment methods. Serve users patiently and thoughtfully. After each on-site service, the user will give a written evaluation. Users’ opinions are an important basis for us to continuously improve our work and improve product quality.
After-sales Service
Provide technical consulting services for users throughout the entire process: provide free selection technical documents, including equipment general drawings, foundation drawings, relevant technical requirements, equipment configuration requirements, installation requirements, etc.
Our company provides free maintenance for one year after delivery and use. During this period, if there are any quality issues with the equipment, our company will be responsible for maintenance and debugging. The maintenance costs and replacement costs of non-conforming components incurred shall be borne by our company. (Excluding human factors)
Provide timely technical support services for user selection, making the purchase satisfactory.
Free comprehensive debugging of equipment for users to meet factory technical requirements.
We do not assume any legal responsibility for any production accidents that occur in the mine due to the use of non original products (such as nylon pillar iron rods, brake shoes, electrical components, frequency converters, elevators, and winch programs).
We can provide lifelong maintenance for our company’s equipment at the request of users, or provide timely and effective emergency repair services at their request.
Preferential and high-quality prices, long-term and timely supply of various accessories and spare parts, relieving users of worries.
Timely and conscientiously fulfill the “three guarantees” obligations.
Service Commitment
Hebi Shuangmin Mining Machinery Co., Ltd. has been providing customers with high-quality and efficient services since its establishment. In accordance with the company’s policy of “quality first, customer first, integrity-based, pioneering and enterprising”, in the spirit of “serving users, treating users In the spirit of “responsible and customer satisfaction”, we have made a solemn commitment to after-sales service:
- During the warranty period, we will be responsible for repairing and bearing the cost for any defects or damage to the hoist caused by our manufacturing.
- Outside the warranty period, if there are any defects or damage caused by any reason, we can provide maintenance services and repair the equipment until it completes normal operation; the cost incurred shall belong to the replacement or supply of accessories manufactured by us, and shall be based on the current price. The price will be discounted by 10%. It is a matching accessory. Contact us actively and the price will be discounted by 10% according to the matching accessories.
- Provide customers with a free replacement of wearing parts (wearing parts include: sealing rings, O-rings, high-speed nylon rods).
- Whether within the warranty period or outside the warranty period, after receiving the user’s telephone service notification, we will provide service feedback as soon as possible and strive to be fast and thoughtful.
- Before sales, provide users with a detailed introduction to product performance, operating specifications, usage requirements, and provide relevant information, act as a good advisor to users, and provide users with high-quality products that are safe, reliable, and cost-effective.
- Provide technical training to winch operators according to user needs.
